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Help the postman!

With increased privacy and security concerns around the inbox, mostly due to viruses and spam, delivering e-mail to you presents many challenges. Sometimes images are not displayed... sometimes you don’t know where your message went. If you add the sender's e-mail address to your address book or safe list, some of these challenges can be overcome. To help you receive those valued e-mail communications, we have provided instructions below for the most commonly used e-mail services and programs.

Select your client:

 

AOL Webmail

 

AOL 9.0

 

Yahoo Webmail

 

Gmail

 

Mac Mail

 

Outlook 2003

 

Outlook 2007

 

Outlook Express

 

Mozilla Thunderbird/h2>

 

Windows Live Hotmail

 

Windows Mail

 

Adding an address to your address book

When you add an e-mail address to your address book, it gets added to a "white list", meaning you have specified that it is acceptable for you to receive e-mails from this particular person or company. Though we can’t be sure what e-mail client you’re using, they all operate in a similar fashion. Please take a look at the steps below as a guide, and white list your favorite e-mails today!

• Find the sender's e-mail address, highlight it and copy it.
• Look in your e-mail client settings, or on the sidebar or header on the main page of your Webmail client, to see if you have a “contact list”, “safe list”, “address book” or something similar. Click to enter that section.
• Choose the “add a new contact” option.
• Paste in the e-mail address you copied in step 1.
• Click “save” or “ok.”

 

Having trouble unsubscribing?

Have you unsuccessfully tried unsubscribing from an e-mail newsletter only to continue receiving it? A common issue that may cause this is that often the e-mail address you are trying to unsubscribe from is not the address on the senders' e-mail list. It’s possible that you have “forwarding” turned on from another e-mail account, meaning messages from an outdated account are being automatically sent to a new account.

Here’s what you can do to resolve:

• Try unsubscribing other e-mail addresses that you may have and use often.
• See if your e-mail client allows you to “view the headers” or “show details”. You may be able to see the original destination (e-mail address) that the message was sent to. If found, try unsubscribing that original e-mail address.